| Frequently Asked Questions: |
| Q: HOW CAN YOU OFFER SUCH LOW PRICES ? |
| A: Through high volume sales and
by minimizing administration through annual billing, we are able to keep prices
low. |
| Q: DO YOU SKIMP ON QUALITY OR SERVICES
? |
| A: No, we offer all the services used by
97% of websites except for large file (megabyte+) media streaming or ASP. |
| Q: ARE THERE ANY HIDDEN FEES OR TRICKS
? |
| A: No, we charge $12.50 fee for hosting accounts
only for those wishing us to purchase the domain name and if you
chose a plan less than annual payment or with your own domain on
a annual payment plan. There are no setup or transfer fees for domain
name purchases or transfers. Unlike other hosting companies; we
do not add banner advertisements, we do however limit you to a generous monthly
traffic past 10 and 5 gigabyte or hits (depending on plan selected),
we will not sell your name to mailing list companies. To order a
new domain name at this time we are forced to order them via email
with our clients or by phone to instantly know if your domain is
available or not, please contact sales@poorboyshosting.comSee
Why We're Better for a detailed comparison. |
| Q: DO YOU USE QUALITY EQUIPMENT ? |
| A: Yes. We use Dell™ Poweredge Name Servers
and commercial 1.8 Gigahertz Pentium IV servers dual raid-1 mirrored hard drives
to insure data security. Not failing to mention that the server is backed up with
its own power generator for emergency service if needed during any power outages
to assure that your site will not be interrupted. |
| Q:
HOW DO I MAKE CHANGES TO MY WEBSITE ? |
A: You control all web site content at
any time and can upload your files using a ftp (file transfer protocol) program.
You can control
your e-mail (forwarding, catch all redirection, and autoresponders) via your personal
web control panel. |
| Q: DO YOU OFFER A SHOPPING CART ? |
| A: Yes, We offer a choice of free shopping carts
on the 100 meg and 1 gig plans only. You can still purchase and
install your own shopping
cart program on our server from
any third party vendor you choose and you are not forced to use
any particular merchant account with prior approval. |
| Q: ARE THERE ADDITIONAL DISCOUNTS IF I
HOST MORE THAN 1 WEBSITE ? |
A: Yes, If you order more than 10
hosting packages at the same time, on the same order, or end up having as many
domains or sites under your control we fees for the eleventh as a incentive to
help attract you as a customer.
Please contact sales poorboyshosting.com for details on how to place your order
to properly receive your discount. |
| Q: CAN I PURCHASE JUST A NEW DOMAIN NAME
BUT NOT HOST IT ? |
| A: You can purchase a .com .net .org .biz
or .info for $12.50 per year and park it with us or host it with another company,
but you will be required to purchase a domain name via e-mail at this time and
submit a check or money order prior to having us purchase your domain for you. |
| Q: IF I SWITCH FROM ANOTHER HOSTING COMPANY
WILL MY SITE HAVE ANY DOWNTIME ? |
A: No, simply upload your files to
our server prior to updating your DNS with your existing registrar. As soon as
the
Internet master database is updated or resolved, your domain will seamlessly
point to our server. Domains normally resolve within a 72 hour period. |
| Q: IS THIS AN INTRODUCTORY PRICE WHERE
YOU RAISE YOUR PRICES AFTER I ENROLL? |
| A: No, $5.00 is the everyday low
price that we have offered since 2003, the NEW
$2.50 site offer will not increase in cost unless you upgrade your
preference yourself; even the NEWEST
Personal Page Hosting at $1.00 a month. Now
we offer a 1 GIGABYTE plan for only $8.00! |
| Q: WHAT IF I REQUIRE MORE THAN 30 MEGABYTES
OF DISK STORAGE? |
| A: Few websites ever exceed even
2 megabytes (For example this entire 17 page site is only 1.2 megabytes)
however, in the rare event you require more disk space we can expand
your account for an additional $5.00 per additional 100 MB. |
| Q: HOW LONG DOES IT TAKE TO SETUP MY WEB HOSTING ACCOUNT
? |
| A: Most accounts are setup in 12 -23
hours after payment. Domains usually take 24-72 hours to propagate to your account. |
| Q: DO YOU SELL YOUR CLIENT NAMES/URL'S TO MAILING LIST
COMPANIES? |
A: No, we will not sell or release
your name or URL to any mailing list company. The only things you will receive
from
us will be your
statements and answers to your hosting questions. However if you provide us with
contact information you will be subjected to some advertisement spam not from
PoorBoys Hosting nor the Registrar where your domain was purchased. |
| Q: HOW DO YOU HANDLE TECHNICAL SUPPORT? |
| A: Our support knowledge base and
tutorials have been designed to handle most every common question. Should you
need additional help, we pride ourselves on dependable personalized support available
24 hours a day 7 days a week with most responses within a 12 hour time period.
We have found that the best method of tracking questions and support issues is
via email because it allows us to: (a) maintain a time and date stamped audit
trail of each call and response, (b) allows our technician to handle each client
fairly on a first come first served basis (c) it allows us to manage more support
calls without tying up more technicians at peak periods (d) it eliminates our
technician wasting valuable time reviewing and transcribing phone messages and
trying to match them to accounts. (e) it ensures our clients won't be on hold
or start a vicious cycle of phone tag. (f) it allows us to maintain a more streamlined
and efficient staff and pass the saving on to you and you still have the option
of contacting us at night via the phone if necessary. |
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Control Panel | Statistics
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Statistic tools provide you with all
the reports you need to manage your marketing campaign. View the number of web
site hits per hour, day or month including which pages are the most popular and
much more.