| Frequently Asked Questions: |
| Q: HOW DO YOU OFFER SUCH LOW PRICES ? |
| A: Through volume sales and by
minimizing administration through monthly, simi annual and annual billing, and
word of mouth advertising from our friends and clients.. |
| Q: DO YOU OFFER QUALITY AND SERVICES ? |
| A: Yes, we offer quality service that is
used by 98% of websites hosts, except for large file (megabyte+) media streaming,
illegal wares, public ftp sites, porn sites or ASP. We offer down home services
promptly and efficiently. |
| Q: ARE THERE ANY HIDDEN FEES OR TRICKS
? |
| A: No, if you chose a plan less than annual payment
or with your own domain on a annual payment plan there are no setup fees. There
are no setup or transfer fees for domain name purchases or transfers handled else
where. Unlike other hosting companies; we do not add banner advertisements, we do however limit you to a generous monthly
traffic past 5 gigabyte or hits, we will not sell your name to mailing list companies.
See Why We're Better for a detailed comparison. |
| Q: DO YOU USE QUALITY EQUIPMENT ? |
| A: Yes. We use Dell™ Poweredge Name Servers
and commercial 1.8 Gigahertz Pentium IV servers dual raid-1 mirrored hard drives
to insure data security. |
| Q:
HOW DO I MAKE CHANGES TO MY WEBSITE ? |
A: You control all web site content at
any time and can upload your files using a ftp (file transfer protocol) program.
You can control
your e-mail (forwarding, catch all redirection, and autoresponders) via your personal
web control panel. |
| Q: DO YOU OFFER A SHOPPING CART ? |
| A: Yes, We offer a choice of free shopping carts
on most of our hosting plans. You can still purchase and install your own shopping
cart program on our server from
any third party vendor you choose and you are not forced to use any particular
merchant account with prior approval. |
| Q: ARE THERE ADDITIONAL DISCOUNTS IF I
HOST MORE THAN 1 WEBSITE ? |
A: Yes, If you order more than 10
hosting packages at the same time, on the same order the 11th site is free giving
even more value for your patronizing Poorboys Hosting.
Please contact sales@poorboyshosting.com
for details on how to place your order to properly receive your discount. |
| Q: CAN I PURCHASE JUST A NEW DOMAIN NAME
BUT NOT HOST IT ? |
| A: You can purchase a .com .net .org .biz
or .info for $12.50 per year and park it with us or host it with another company.
However at this time we are not set up to have the option of purchasing a domain
name through the web site interface, please email us at webmaster@poorboyshosting.com
for information concerning getting the domain name you desire. .US doman names
also available with price quoted on request. |
| Q: IF I SWITCH FROM ANOTHER HOSTING COMPANY
WILL MY SITE HAVE ANY DOWNTIME ? |
A: No, simply upload your files to
our server prior to updating your DNS with your existing registrar. As soon as
the
Internet master database is updated or resolved, your domain will seamlessly
point to our nameservers which are NS.WARDENENTERPRIZE.COM and NS2.WARDENENTERPRIZE.COM. |
| Q: IS THIS AN INTRODUCTORY PRICE WHERE
YOU RAISE YOUR PRICES AFTER I ENROLL? |
| A: No, $1.00, $2.50 and $5.00 is
the everyday low price that we have offered since 2003. |
| Q: WHAT IF I REQUIRE MORE THAN 30 MEGABYTES
OF DISK STORAGE? |
| A: Few websites ever exceed even
2 megabytes (For example this entire 17 page site is only 1.2 megabytes) however,
in the rare event you require more disk space we can expand your account for an
additional $2.50 per additional 25MB. |
| Q: HOW LONG DOES IT TAKE TO SETUP MY WEB HOSTING ACCOUNT
? |
A: Most accounts are setup in 12 -23
hours after payment via PayPal while personal checks will take up to three weeks
to clear, a cashier's check or money order are treated same as cash and will authorize
the account the day payment is received.
Domains usually take 24-72 hours to propagate to your account.
|
| Q: DO YOU SELL YOUR CLIENT NAMES/URL'S TO MAILING LIST
COMPANIES? |
A: No, we will not sell or release
your name or URL to any mailing list company. The only things you will receive
from
us will be your
statements and answers to your hosting questions. |
| Q: HOW DO YOU HANDLE TECHNICAL SUPPORT? |
| A: Our support knowledge base and
tutorials have been designed to handle most every common question. Should you
need additional help, we pride ourselves on dependable personalized support available
generally 24 hours a day 7 days a week with most responses within a 12 hour time
period. We have found that the best method of tracking questions and support issues
is via email because it allows us to: (a) maintain a time and date stamped audit
trail of each call and response, (b) allows our technician to handle each client
fairly on a first come first served basis (c) it allows us to manage more support
calls without tying up more technicians at peak periods (d) it eliminates our
technician wasting valuable time reviewing and transcribing phone messages and
trying to match them to accounts. (e) it ensures our clients won't be on hold
or start a vicious cycle of phone tag. (f) it allows us to maintain a more streamlined
and efficient staff and pass the saving on to you and you still have the option
of contacting us at night via the phone if necessary. The low prices don't mean
less service, less options nor less assistance. However there may be times where
it may take a few hours during the day to get back to you and have a answer to
your questions. What we lack in tech support we make up in friendly service and
options. |
